Rules & FAQ

How selling, claiming, agencies and verification work on Fuyuh! Plain language, same rules for everyone.

Current availability: WhatsApp claim codes are not available yet. For now, the Fuyuh team checks claims by hand. Paid plans and business credits are not open for purchase yet.

1. The basics

Who can sell on Fuyuh?
Anyone with a Malaysian phone number. You sell as one of four types:

• Private seller - selling your own car or property.
• Property agent - you work in property, on your own (independent) or under an agency.
• Car salesperson - you sell cars for a dealer.
• Car dealer - you run a dealership.

You pick your type on your profile (My profile → Selling as). Your ads show it, so buyers know who they're dealing with.

Who owns an ad?
The rule is simple: whoever pays for the ad owns it.

• Ads on your free quota are yours. They belong to your account.
• Ads paid with an agency's or dealer's credits belong to that business.

More on what this means when people change jobs in section 5.

2. Claiming an ad that is already on Fuyuh

Some ads on Fuyuh were imported from other sites, so the real seller has no Fuyuh account yet. If you see your own ad:

1. Open the ad and tap "Is this your ad? Claim it".
2. Log in or make a free account.
3. We send a 6-digit code on WhatsApp to the phone number printed on the ad. Enter it.
4. The ad moves into your account right away. You can edit it, mark it sold, and buyers keep reaching you on the same number. If you have other imported ads with the same phone number, you can claim them in the same go.

First verified claim wins. Only the first person to enter the right code gets the ad. Nobody can take it from them afterwards just by asking.

What if someone else claimed my ad first?
Open the ad and tap "Wrong owner? Tell us". Explain why it's yours. The Fuyuh team looks at both sides and decides. The ad stays with the verified owner while we check. Our decision is final (see the Terms).

I can't receive the WhatsApp code.
Claims can also be checked by hand by the Fuyuh team - the phone number on your account must match the number on the ad. This is slower (usually within a day).

3. Agents: naming your agency

How do I show my agency on my ads?
On your profile (My profile → Selling as), choose "Under an agency / dealership" and type the agency name. That's it - your ads show the agency name right away. We don't make you wait for the agency to approve anything, because most agencies don't have time to administer this.

What exactly shows on my ads?

• If the agency is registered on Fuyuh and has confirmed you: your role, the agency name (linked to their page), and for property ads your REN number if you added it.
• If the agency hasn't confirmed you yet or isn't on Fuyuh: the same name as plain text, marked (unverified), so buyers know we haven't checked the link.

The agency said I'm not their agent. What now?
If an agency rejects you, their name comes off your ads and you cannot name that agency again on Fuyuh. If you think this is a mistake, sort it out with the agency directly - only they can lift the block.

Can I move agencies?
Yes. Change the agency name on your profile any time. Your ads show the new name immediately. What happens to your ads is covered in section 5.

I'm an independent agent (no agency).
Choose "Independent" on your profile. Your ads show "Property agent (Independent)". For property ads, add your REN number - Malaysian advertising rules ask for it (see section 8).

4. For agencies and dealers

Why register?
Registering your agency or dealership (Business account) gives you:

• a verified page at fuyuh.com/your-name with your logo, details and live ads;
• control over who shows your name: a roster of everyone naming your agency, where you confirm or reject each person;
• business credits for your team's ads.

How do I register?
Open Business account and apply with your business name, type (property agency / car dealer / developer), SSM registration number or agency licence number, phone and city. The Fuyuh team checks every application by hand, usually within a day.

Someone I don't know is naming my agency.
Reject them in your Business account. Their ads stop showing your name immediately, and they can't name you again. If you know them, confirm them instead - they join your team page.

Do agents' ads belong to my agency?
No, not automatically. The agency never takes over an ad an agent paid for. Only ads paid with the agency's credits belong to the agency. Details in section 5.

Can I invite agents the old way?
Yes - you can still add agents by phone number, and they accept on their side. Confirmed namings and invited agents end up in the same team list.

5. Who keeps the ads when people move

An agent leaves an agency (or is removed).

• Ads paid with the agency's credits stay with the agency. They move back to the agency owner's account. Nothing is deleted.
• Ads the agent paid for (their own free quota or their own money) travel with the agent. The agency's name comes off those ads.

I changed agencies.
Same rule. Your self-paid ads come with you and show your new agency as soon as you update your profile. Agency-paid ads from your old agency stay there.

The agency closes down.
Agency-paid ads stay with the agency owner's account. Agents' own ads are unaffected.

6. Cars: dealers, salespeople, private sellers

The same rules apply to cars, with car words:

• Private seller - your own car.
• Car salesperson - works for a dealership; can name the dealership exactly like agents name an agency (same confirm/reject rules).
• Car dealer - the business; registers with SSM number, gets the page and the roster.

7. Listing rules (all ads)

• Post only what you own or are allowed to sell or rent out.
• Honest details: real price, condition, location, and photos you have the right to use.
• No phone numbers or links inside the ad text - buyers contact you through the Fuyuh buttons, so everything stays countable and safe.
• New ads and edits are reviewed before they go live. We may decline, hide or remove ads that break the rules.
• Mark your ad sold when it's gone.

8. Property advertising rules in Malaysia

If you are a property agent or negotiator, Malaysian advertising standards (the Board of Valuers, Appraisers and Estate Agents / Malaysian Estate Agency Standards, Standard 6) expect every property ad to show:

• the agency's registered name,
• the firm's registration number (the "E (1) XXXX" number),
• the negotiator's name, and
• the REN number.

Fuyuh shows your agency name and your REN number on your property ads when you fill them in on your profile. Keeping these accurate is your responsibility, and your agency's. (Fuyuh is a platform - we don't check REN numbers against the LPPEH register.)

9. Verification (KYC) and your data

• The "Verified seller" badge means the Fuyuh team checked the seller's ID. It does not mean we checked the car, the property, or the deal.
• Verification uses a live camera photo of your ID and a selfie - uploads are not accepted.
• ID photos are kept only for the review and are deleted 30 days after the decision. Undecided submissions expire after 30 days.
• We never post, message or call anyone on your behalf without you doing it.
• Details are in the Privacy notice.

10. Disputes and fairness

• First verified claim wins. Conflicting claims go to the Fuyuh team.
• We decide disputes on the evidence we have (phone ownership, account history, what both sides tell us). We may ask either side for proof.
• Our decision on a claim or dispute is final within the platform.
• Abuse - claiming ads that aren't yours, naming agencies you don't work for, fake accounts - can get an account suspended or banned.

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See also our Terms of use and Privacy notice.